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SHIPPING + RETURNS

Shipping + Returns Policy

Domestic Shipping (USA)

Dispatch
Orders ship approximately twice weekly from Portland, OR via USPS First Class Mail. If you need rushed shipping, please email Lindsey at support@lastchancetextiles.com before placing your order. We will do our best to accommodate requests, but expedited shipping is not guaranteed.

Delivery Estimates
Delivery times shown at checkout are estimates only and are not guaranteed. Last Chance Textiles is not responsible for carrier delays, weather disruptions, or delivery issues once a package has shipped.

Custom Orders
Custom embroidery orders require additional processing time and are completed on a first-come, first-served basis. All custom embroidery is FINAL SALE with no exceptions.

Tracking
A tracking number will be emailed once your order ships. Please contact us if you do not receive tracking within 7 days of purchase.

 

 

Lost, Stolen, or Delayed Packages

Customers are responsible for providing a safe and accurate shipping address.

  • We are not responsible for packages marked as delivered, lost in transit, or stolen after delivery.

  • Shipping insurance is available at checkout.

  • If you opt out of package protection, Last Chance Textiles will not cover lost, stolen, delayed, or damaged packages.

 

 

Shipping Insurance (Route Package Protection)

Route Package Protection is available at checkout and provides coverage for packages that are damaged, stolen, or fail to arrive.

  • Claims can be filed directly at claims.route.com for a refund or replacement.

  • If Route protection is declined, Last Chance Textiles cannot replace or refund lost, stolen, delayed, or damaged shipments.

 

 

Helpful Tips for Missing Mail

  • If tracking shows “delivered” but your package hasn’t arrived, please allow 1–2 hours. Some carriers scan packages prematurely.

  • Check with neighbors or building management.

  • Claims for suspected carrier mishandling are best filed directly with the carrier:
    USPS and UPS claims can be submitted through their respective websites.

 

 

International Shipping

Shipping Region
We currently ship within North America only (United States, Canada, and Mexico).

Transit Time
International delivery may take up to 4 weeks. Orders shipping to Canada and Mexico are sent via UPS.

Final Sale
All international orders are FINAL SALE. No returns or exchanges are accepted. If there is an issue with your order, please contact support@lastchancetextiles.com.

Duties and Taxes
Customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included at checkout and cannot be estimated or covered by Last Chance Textiles.

Liability
We are not responsible for packages delayed, lost, or abandoned due to unpaid duties, customs delays, or incomplete documentation. International orders are placed at the customer’s risk.

 

 

Returns & Exchanges

Product Variations
Due to our handmade, small-batch process, slight variations in color, dye pattern, dimensions, and stitching are normal and are not considered defects.

Eligibility
Returns and exchanges are available to US customers only. International orders and custom embroidery items are final sale.

Return Window
We accept returns within 14 days of delivery.

Condition Requirements
Items must be unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase.

Damages or Errors
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. Customers must provide photographic proof. Due to the handmade nature of our products, acceptance of damage claims is at the sole discretion of Last Chance Textiles.

Non-Returnable Items
Sale items, gift cards, personalized embroidery, and items marked FINAL SALE cannot be returned or exchanged.

Return Process
To initiate a return, email support@lastchancetextiles.com. Do not send items back until you have received return authorization and shipping instructions.
Returns and exchanges are available to US customers only. International orders and custom embroidery items are final sale.

Return Window
We accept returns within 14 days of delivery.

Condition Requirements
Items must be unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase.

Damages or Errors
Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. Customers must provide photographic proof. Due to the handmade nature of our products, acceptance of damage claims is at the sole discretion of Last Chance Textiles.

Non-Returnable Items
Sale items, gift cards, personalized embroidery, and items marked FINAL SALE cannot be returned or exchanged.

Return Process
To initiate a return, email support@lastchancetextiles.com. Do not send items back until you have received return authorization and shipping instructions.