Frequently Asked Questions

Shipping & Delivery

Orders ship approximately twice weekly from Portland, OR via USPS First Class Mail. If you need rushed shipping, please email Lindsey at support@lastchancetextiles.com before placing your order. We will do our best to accommodate requests, but expedited shipping is not guaranteed.

Custom chainstitch orders require additional production time:

  • Individual custom: 7-10 business days
  • Bulk custom: 2-6 weeks depending on project and season

If you need rushed shipping, please email Lindsey at support@lastchancetextiles.com before placing your order. We will do our best to accommodate requests, but expedited shipping is not guaranteed.

Delivery times shown at checkout are estimates only and are not guaranteed. Last Chance Textiles is not responsible for carrier delays, weather disruptions, or delivery issues once a package has shipped.

A tracking number will be emailed once your order ships. Please contact us if you do not receive tracking within 7 days of purchase.

Customers are responsible for providing a safe and accurate shipping address.

  • We are not responsible for packages marked as delivered, lost in transit, or stolen after delivery.
  • Shipping insurance is available at checkout. Claims can be filed directly at claims.route.com for a refund or replacement.
  • If you opt out of package protection, Last Chance Textiles will not cover lost, stolen, delayed, or damaged packages.

Route Package Protection is available at checkout and provides coverage for packages that are damaged, stolen, or fail to arrive.

  • Claims can be filed directly at claims.route.com for a refund or replacement. Have your order number ready. 
  • If Route protection is declined, Last Chance Textiles cannot replace or refund lost, stolen, delayed, or damaged shipments.
  • If tracking shows “delivered” but your package hasn’t arrived, please allow 1–2 hours. Some carriers scan packages prematurely.
  • Check with neighbors or building management.
  • Claims for suspected carrier mishandling are best filed directly with the carrier:
    USPS and UPS claims can be submitted through their respective websites.

We currently ship within North America only (United States, Canada, and Mexico).

Returns & Exchanges

  • We accept returns within 14 days of delivery
  • Items must be unworn, unused, with tags attached, in original packaging, and accompanied by proof of purchase.
  • Returns and exchanges are available to US customers only. International orders and custom embroidery items are final sale.

Sale items, gift cards, personalized embroidery, and items marked FINAL SALE cannot be returned or exchanged.

Sale items, gift cards, personalized embroidery, International orders, and items marked FINAL SALE cannot be returned or exchanged.

To initiate a return, email support@lastchancetextiles.com. Do not send items back until you have received return authorization and shipping instructions.

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect. Customers must provide photographic proof. Due to the handmade nature of our products, acceptance of damage claims is at the sole discretion of Last Chance Textiles.

Due to our handmade, small-batch process, slight variations in color, dye pattern, dimensions, and stitching are normal and are not considered defects.

Due to our handmade, small-batch process, slight variations in color, dye pattern, dimensions, and stitching are normal and are not considered defects.

Custom Orders

Yes. We offer custom chain stitching for an additional fee. Your personalized embroidery can be selected as an add-on directly on the product page of the bandana. Wait for the page to load completely then click "Yes" when prompted. Once this is selected a form will appear below.

You can shop customizable bandanas here.

Please allow an additional 7-10 business days for custom development before your order ships unless otherwise promoted or communicated.

  • Keep an eye on your inbox and respond promptly to any follow-up communication from us about your custom project.
  • Ensure your customization details are typed in EXACTLY how you want it embroidered including capitalization of letters and punctuation.

All items including customized embroidery are FINAL SALE.

Each custom piece is made in our Portland, OR studio on a hand-operated vintage chainstitch machine.

  • Your personalized embroidery can be selected as an add-on directly on the product page of the bandana. Wait for the page to load completely then click "Yes" when prompted. Once this is selected a form will appear below.
  • Enter name or phrase. (12 Letters Max) We can stitch letters, numbers, periods, as well as heart and star shapes. We don't recommend a word in ALL CAPS as it doesn't look that great in the script. However, initials in capital letters are O.K.
  • Choose Thread Color Direction. We'll choose the best color to compliment your bandana and make it legible! Just let us know if your vibe is more subtle or more flashy.

Learn more about the process here.

All custom items are FINAL sale. Please make sure your details are typed in EXACTLY how you want it embroidered including capitalization of letters and punctuation.

We can stitch letters, numbers, periods, as well as heart and star shapes. (Up to 12 characters max) We don't recommend a word in ALL CAPS as it doesn't look that great in the script. However, initials in capital letters are O.K.

We offer a range of different thread colors for your customization. We'll choose the best color to compliment your bandana and make it legible! When filling out the customization form, you'll let us know if your vibe is more subtle or more flashy.

If you would like to order 12 or more of the exact same thing we may be able to offer a bulk discount. Please read more and fill out the form on this page.

International Orders

We currently ship within North America only (United States, Canada, and Mexico).

International delivery may take up to 4 weeks. Orders shipping to Canada and Mexico are sent via UPS.

Customers are responsible for all customs duties, taxes, and fees imposed by the destination country. These charges are not included at checkout and cannot be estimated or covered by Last Chance Textiles.

All international orders areFINAL SALE. No returns or exchanges are accepted. If there is an issue with your order, please contact support@lastchancetextiles.com.

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