SHIPPING + RETURNS
Timing: Orders typically ship once a week from Portland, OR via USPS first class mail. If you need expedited shipping for a special occasion, email Lindsey at firstname.lastname@example.org and we will do our best to accommodate.
Tracking: Once your order has shipped you’ll receive an order fulfillment email with tracking. Please contact us if you don’t receive tracking within 7 days of purchase. Our shipping software receives updates through USPS. With this tracking number you are privy to the same level of information and updates as we are.
Missing mail: It is your responsibility to provide a safe and correct delivery address. We can not be held responsible for packages that are lost or stolen after delivery.
You may first want to check with your neighbors to see if the package was delivered nearby, believe it or not, this has been the case on several occasions.
If you suspect your package is missing due to mishandling by the USPS you can file a claim here. It is better if you personally file the claim- as opposed to us. They may need you to visit the P.O. or re-deliver at a time when you are home. This way you can work with your local post master to resolve the matter.
International: We ship internationally. International shipping does not include tracking at the standard rate and normally takes 3-4 weeks to arrive. We can not be responsible for if a package is lost or damaged in foreign post or at customs/point of entry. If you would like to upgrade to an international shipping option with full tracking and insurance, please email email@example.com
RETURNS & EXCHANGES
Please note Last Chance products are handmade in small batches. Slight variation in dye coverage, dimensions, hand printed graphics and sewing are all a testament to the hands-on process. Dyelots vary and natural color will show subtle variety in the fabric.
That said, we strive to balance great customer service with the practicalities of running a small, independently owned business. If your item arrives defective or damaged, please contact us as soon as possible so we can send a replacement. We accept returns and exchanges on unused items in the original packaging. Please contact us to begin the return process. We will get back to you in one to two business days.