Note Card | Warmest Wishes

DOMESTIC SHIPPING:
Dispatch:
Orders ship approximately twice weekly from Portland, OR via USPS First Class Mail. If you need rushed shipping, please email Lindsey at support@lastchancetextiles.com before placing your order. We will do our best to accommodate requests, but expedited shipping is not guaranteed.

Delivery Estimates:
Delivery times shown at checkout are estimates only and are not guaranteed. Last Chance Textiles is not responsible for carrier delays, weather disruptions, or delivery issues once a package has shipped.

Custom Orders:
Custom embroidery orders require additional processing time and are completed on a first-come, first-served basis. All custom embroidery is FINAL SALE with no exceptions.

Tracking:
A tracking number will be emailed once your order ships. Please contact us if you do not receive tracking within 7 days of purchase.

Lost, Stolen, or Delayed Packages:
Customers are responsible for providing a safe and accurate shipping address.
We are not responsible for packages marked as delivered, lost in transit, or stolen after delivery.
Shipping insurance is available at checkout.
If you opt out of package protection, Last Chance Textiles will not cover lost, stolen, delayed, or damaged packages.

Shipping Insurance (Route Package Protection):
Route Package Protection is available at checkout and provides coverage for packages that are damaged, stolen, or fail to arrive.
Claims can be filed directly at claims.route.com for a refund or replacement.
If Route protection is declined, Last Chance Textiles cannot replace or refund lost, stolen, delayed, or damaged shipments.

Helpful Tips for Missing Mail:
If tracking shows “delivered” but your package hasn’t arrived, please allow 1–2 hours. Some carriers scan packages prematurely.
Check with neighbors or building management.
Claims for suspected carrier mishandling are best filed directly with the carrier:
USPS and UPS claims can be submitted through their respective websites.